zw7 Terms and Conditions

1. General Terms and Applicability

These terms and conditions ("Terms") apply to the zw7 platform and all of its services. zw7 is an online betting and casino platform operated for users in Bangladesh.

These Terms form a legally binding agreement between the user ("you" or "player") and zw7 ("we", "our", or "platform"). By accessing, registering on, or using any service on the platform, you are considered to have accepted all of these terms.

• zw7 reserves the right to modify these terms at any time.
• Changes will take effect as soon as they are published on the website.
• Our Privacy Policy and Responsible Gaming Policy are an integral part of these terms.
• The version of these terms written in Bengali shall be considered the final and authoritative version.

2. Account Registration and Accuracy of Information

To open an account at zw7, you must provide accurate and complete information. Providing false information is a violation of these terms and may result in account termination.

• The name, address, phone number, and other details provided at registration must be entirely truthful.
• Only one account per person is permitted. Creating multiple accounts for the same individual is strictly prohibited.
• If any account details change, our support team must be notified immediately.
• Use a strong password to keep your account secure and never share your login details with anyone.
• If documents are requested for identity verification (KYC), they must be submitted within the specified time.

3. Age and Eligibility Requirements

The zw7 platform is for adults only. To use this platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must use the platform of your own free will.
• You must provide documents to verify your identity and age whenever requested.
• Individuals who are unable to make decisions due to mental illness or incapacity may not use this platform.
• Any person on a self-exclusion list may not create or use an account on zw7.

4. Account Management and Security

It is your responsibility to ensure the security of your zw7 account. Any unauthorized activity related to your account must be reported to us immediately.

• Keep your password and login details completely confidential. They should not be given to anyone.
• You are responsible for all activity that takes place on your account.
• If you suspect unauthorized access to your account, contact us immediately via live chat.
• zw7 will never ask for your password via email or chat.
• The account is for personal use only — playing on behalf of or with funds from a third party is prohibited.
• After a prolonged period of inactivity, identity verification may be required to reactivate your account.

5. Financial Transactions — Deposits and Withdrawals

All financial transactions on zw7 are conducted in Bangladeshi Taka (BDT). We use secure and fast payment methods.

• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• The minimum deposit amount is ৳300.
• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 5–30 minutes.
• The deposit and withdrawal method must be the same — for example, if you deposited via bKash, you must also withdraw via bKash.
• Deposits made through a third party or from someone else's account are strictly prohibited.
• If money laundering or illegal financial activity is suspected, the transaction will be suspended and the account will be closed.
• Withdrawals that include bonus funds are subject to applicable wagering requirements.

6. Bonuses, Promotions, and Wagering Requirements

zw7 offers various types of bonuses and promotions. Specific terms apply to each bonus and compliance with them is mandatory.

• The welcome bonus applies only once per new account.
• Bonus funds cannot be withdrawn directly — the wagering requirements must be met first.
• To meet the wagering requirements, bets must be placed in specific game categories — details will be listed on the promotions page.
• zw7 reserves the right to forfeit bonuses and close accounts if bonus abuse or fraud is suspected.
• Claiming bonuses on multiple accounts from the same household, device, or IP address is prohibited.
• Unused bonuses will be automatically cancelled once the promotion period ends.
• zw7 reserves the right to modify or cancel any promotion.

7. Betting Rules and Game Conduct

The zw7 platform has specific rules governing betting and games that all players must follow.

• Once a bet is confirmed, it cannot be cancelled or changed.
• zw7 reserves the right to correct any odds or payouts displayed due to a technical error.
• zw7 is not responsible for any losses caused by internet disconnection or device issues.
• If a software error occurs in a game, that round may be declared void and the bet amount will be refunded.
• Game outcomes are determined through impartial Random Number Generator (RNG) technology.
• If contradictory bets on the same event ("arbitrage betting") are detected, winnings will be forfeited.
• In sports betting, if match fixing or the use of insider information is suspected, the bet will be cancelled.

8. Prohibited Activities and Misuse

The following activities are strictly prohibited on the zw7 platform. Such activities may result in immediate account closure and forfeiture of funds.

• Creating or operating multiple accounts.
• Registering with a false identity or using someone else's identity.
• Attempting to withdraw bonus funds without meeting the bonus requirements.
• Using bots, automated software, or hacking tools.
• Using the platform for money laundering or illegal financing.
• Attempting to exploit technical vulnerabilities in the platform.
• Threatening or harassing other players or staff.
• Operating a betting service on behalf of any third party.

9. Privacy and Personal Data Protection

zw7 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

• The collection, processing, and storage of your personal data is governed by our Privacy Policy.
• Your information will never be sold to third parties.
• Information may be disclosed to authorities in cases of legal requirement or security investigation.
• You may request to view, correct, or delete your stored information.
• For detailed information about our cookie policy, please see our Privacy Policy.

10. Limitation of Liability

zw7 bears no responsibility for the following:

• Any loss caused by internet disconnection or technical issues.
• Delays or issues with services from third-party payment providers.
• Financial losses resulting from the player's own decisions.
• Service unavailability during platform maintenance.
• Service disruptions due to force majeure (unforeseen natural or man-made disasters).

zw7 always strives to ensure reliable service, however temporary issues may arise due to technical reasons.

11. Account Suspension and Closure

zw7 reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms.
• If false information or identity fraud is proven.
• If bonus abuse or fraudulent activity is detected.
• Failure to cooperate with identity verification.
• By order of a court or regulatory authority.

Players may also request the closure of their own account at any time. For more information on self-exclusion, please visit our Responsible Gaming page.

12. Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We strive to resolve all disputes fairly and promptly.

• Any complaint can be submitted via live chat or email.
• An initial response will be provided within 7 business days of receiving the complaint.
• In the case of disputes regarding game results, the server log will be considered the final evidence.
• If a dispute is pending, withdrawal of the related funds may be suspended.
• If a resolution cannot be reached through discussion, the assistance of a third-party mediator may be sought.

13. Changes & Updates to Terms

zw7 reserves the right to change, amend, or update these terms and conditions at any time.

• For significant changes, 7 days' notice will be given.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• The date of the updated terms and conditions will be noted at the top of this page.
• Previous versions are kept on record and will be provided upon request.

14. Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 — chat directly from any page on the platform.
• Email: [email protected]

For responsible gaming support and self-exclusion, visit our Responsible Gaming page or contact us via live chat.